Terms & Conditions
Last updated: [Insert Date]
Welcome to InboxPrestige (“we”, “our”, “us”).
These Terms & Conditions govern your use of our website (avenflow.com) and our operational services.
By using this website, booking a call, purchasing a plan, or working with InboxPrestige, you agree to these terms.
If you do not agree, please do not use our website or services.
Nature of Our Services
InboxPrestige provides structured operational support inside client tools and systems.
This may include:
- Inbox and communication handling
- Support workflow execution
- CRM and pipeline hygiene
- Workflow setup and governed automation
- Weekly operational visibility reporting
We operate within the scope agreed with each client.
We do not act as a legal, financial, or strategic decision-making authority for your business.
Scope of Work
All services are defined by scope. Scope may include:
- Channels covered (email, CRM, support tools)
- Coverage hours
- Workflow boundaries
- Volume assumptions
- Priority lanes and approval paths
Work outside the agreed scope may require adjustment, expansion, or a different plan.
Client Responsibilities
To ensure stable operations, clients agree to:
- Provide accurate information
- Grant necessary tool access (with proper permissions)
- Respond to approval requests when required
- Maintain respectful communication
InboxPrestige is not responsible for delays caused by missing access, unclear instructions, or unapproved actions.
Access to Systems
As part of service delivery, InboxPrestige may be granted access to client tools such as:
- Email platforms
- CRM systems
- Support tools
- Workflow software
This access is used strictly for operational execution within agreed scope and handled with confidentiality.
Clients remain the owners of their data and systems at all times.
Payments & Billing
All pricing is based on selected plans or agreed scope.
Payments may be processed through third-party platforms such as Payoneer or WooCommerce integrations.
Unless otherwise agreed:
- Services begin after payment confirmation
- Fees are billed monthly or as agreed
- Failure to pay may result in service pause or termination
Refund Policy
Due to the operational nature of our services:
- Time, setup, and execution work are non-recoverable
- Refunds are not guaranteed once service has started
If an issue arises, we aim to resolve it through discussion and adjustment where reasonable.
Service Availability
InboxPrestige operates within defined coverage hours and agreed execution windows.
We do not guarantee:
- 24/7 availability (unless specifically agreed)
- Instant response at all times
Execution follows structured workflows, priority lanes, and defined response targets.
Limitation of Liability
InboxPrestige provides operational execution support, not business guarantees.
We are not liable for:
- Revenue loss
- Business interruption
- Indirect or consequential damages
- Decisions made by the client based on operational reports
Our role is to operate systems within agreed scope, not to guarantee outcomes.
Confidentiality
We treat all client data, access, and operational information as confidential.
InboxPrestige will not share, sell, or misuse client data outside service delivery.
Termination
Either party may stop working together with reasonable notice.
Upon termination:
- System access may be removed
- Execution activities will stop
- Client retains full ownership of their tools and data
Website Use
By using this website, you agree not to:
- Attempt to harm or disrupt the website
- Misuse forms or systems
- Submit false information
We may restrict access if misuse is detected.
Changes to Terms
We may update these Terms & Conditions from time to time.
Updated versions will be posted on this page with a revised date.
Continued use of the website or services means you accept the updated terms.